The websites at membermeister.com and membermeister.co.uk (our websites) are provided by Membermeister Limited )Co. No. 08405687( whose registered address is at 20-22 Wenlock Road, London, England, N1 7GU ('we', 'our' or 'us'). We are the controller of personal data obtained via our websites, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.
We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR). We are also subject to the EU General Data Protection Regulation (EU GDPR) in relation to services we offer to individuals in the European Economic Area (EEA).
We may link to other websites owned and operated by third parties. Those third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to those third party websites, please consult their privacy policies as appropriate.
The personal data we collect about you depends on the particular activities carried out through our website. We will collect and use the following personal data about you:
You must provide this personal data to use our website and the services on them unless we tell you that you have a choice.
Sometimes you can choose if you want to give us your personal data and let us use it. Where that is the case we will tell you and give you the choice before you give the personal data to us. We will also tell you whether declining to share that personal data will have any effect on your use of our websites or any services on them.
We collect and use this personal data for the purposes described in the section 'How and why we use your personal data' below.
We collect personal data from you:
Under data protection law, we can only use your personal data if we have a proper reason, for example:
A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see 'How to contact us' below).
The table below explains what we use your personal data for and why.
|What we use your personal data for||Our reasons|
|Create and manage your account with us||To perform our contract with you or to take steps at your request before entering into a contract|
|Providing services to you||To perform our contract with you or to take steps at your request before entering into a contract|
|Conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us||To comply with our legal and regulatory obligations or for our legitimate interests, i.e. to minimise fraud that could be damaging for you and/or us|
|To enforce legal rights or defend or undertake legal proceedings||Depending on the circumstances:
|Customise our websites and their content to your particular preferences based on a record of your selected preferences or on your use of our website||
Depending on the circumstances:
|Retaining and evaluating information on your recent visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive or to check our website is working as intended||
Depending on the circumstances:
|Communications with you not related to marketing, including about changes to our terms or policies or changes to the services or other important notices||
Depending on the circumstances:
|Protecting the security of systems and data used to provide the services||To comply with our legal and regulatory obligations we may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests, i.e. to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us|
|Statistical analysis to help us understand our customer base||For our legitimate interests, i.e. to be as efficient as we can so we can deliver the best service to you at the best price|
|Updating and enhancing customer records||
Depending on the circumstances:
|Disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business, for example to record and demonstrate evidence of your consents where relevant||To comply with our legal and regulatory obligations|
|Marketing our services to existing and former customers||"For our legitimate interests, i.e. to promote our business to existing and former customers - see 'Marketing' below for further information"|
|To share your personal data with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisors acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency
In such cases information will be anonymised where possible and only shared where necessary
Depending on the circumstances:
More details about how we use your personal data and why are set out in the table below
|Purpose||Processing operation||Lawful basis relied on under the UK GDPR and where appropriate EU GDPR||Relevant categories of personal data|
|Communications with you not related to marketing, including about changes to our terms or policies or changes to the products or other important notices||
Addressing and sending communications to you as required by data protection laws, i.e.:
||Processing is necessary for compliance with a legal obligation to which we are subject (Article 6(1)(b))||
|Addressing and sending communications to you about changes to our terms or policies or changes to the products or other important notices (other than those addressed above)||Our legitimate interests (Article 6(1)(f)), which is to be as efficient as we can so we can deliver the best service to you||
See 'Who we share your personal data with' for further information on the steps we will take to protect your personal data where we need to share it with others.
We will use your personal data to send you updates (by email, text message, telephone or post) about our services, including exclusive offers, promotions or new services.
We have a legitimate interest in using your personal data for marketing purposes (see above 'How and why we use your personal data'). This means we do not need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.
You have the right to opt out of receiving marketing communications at any time by:
We may ask you to confirm or update your marketing preferences if you ask us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.
We will always treat your personal data with the utmost respect and never sell or share it with other organisations for marketing purposes.
For more information on your right to object at any time to your personal data being used for marketing purposes, see 'Your rights' below.
We routinely share personal data with:
We only allow those organisations to handle your personal data if we are satisfied they take appropriate measures to protect your personal data.
We or the third parties mentioned above occasionally also share personal data with:
More details about who we share your personal data with and why are set out below
|Recipient||Processing operation (use) by recipient||Relevant categories of personal data transferred to recipient|
|Amazon Web Services||Web hosting services||Name, Email, Phone number, Postal Address as well as all personal details we store on behalf of customers which may include any number of custom fields and data points. In most cases this information is necessary to fulfil safeguarding obligations.|
|Heroku||Web hosting services||Name, Email, Phone number, Company name|
|Mailchimp/Mandrill||Email services||Name, Email, Company name|
|Google Workspaces||Project management||Name, Email, Phone number, Postal Address, Company name|
|Trello||Project management||Name, Email, Phone number, Postal Address, Company name|
|GoCardless||Payment processing||Name, Email, Phone number, Postal Address, Company name|
|Stripe||Payment processing||Name, Email, Phone number, Postal Address, Company name|
|Jotform||Customer support||Name, Email, Phone number, Postal Address, Company name, any data you share with and upload to us for data import purposes|
|Google analytics||Website analytics||Name, Email, Phone number, behavioural data|
|Slack||Operations||Name, Email, Phone number, Postal Address, Company name|
|Zapier||Operations||Name, Email, Phone number, Postal Address, Company name|
|Twilio||SMS services||Name, Phone number, Company name|
|Dropbox||Operations||Name, Email, Phone number, Postal Address, Company name, any data you share with and upload to us for data import purposes|
If you would like more information about who we share our data with and why, please contact us (see 'How to contact us' below).
We will not keep your personal data for longer than we need it for the purpose for which it is used.
If you stop using your account we will delete or anonymise your account data after seven years.
Following the end of the of the relevant retention period, we will delete or anonymise your personal data.
The EEA, UK and other countries outside the EEA and the UK have differing data protection laws, some of which may provide lower levels of protection of privacy.
It is sometimes necessary for us to transfer your personal data to countries outside the UK and EEA. In those cases we will comply with applicable UK and EEA laws designed to ensure the privacy of your personal data.
We will transfer your personal data to our service providers located outside the UK.
As we are based in the UK we will also transfer your personal data from the EEA to the UK.
Under data protection laws, we can only transfer your personal data to a country outside the UK/EEA where:
Where we transfer your personal data outside the UK we do so on the basis of an adequacy regulation or (where this is not available) legally-approved standard data protection clauses recognised or issued further to Article 46(2) of the UK GDPR. In the event we cannot or choose not to continue to rely on either of those mechanisms at any time we will not transfer your personal data outside the UK unless we can do so on the basis of an alternative mechanism or exception provided by UK data protection law and reflected in an update to this policy.
Where we transfer your personal data outside the EEA we do so on the basis of an adequacy decision or (where this is not available) legally-approved standard data protection clauses issued further to Article 46(2) of the EU GDPR. In the event we cannot or choose not to continue to rely on either of those mechanisms at any time we will not transfer your personal data outside the EEA unless we can do so on the basis of an alternative mechanism or exception provided by applicable data protection law and reflected in an update to this policy.
More details about the countries outside the UK/EEA to which your personal data is transferred are set out in the table below
|Recipient country||Recipient||Processing operation (use) by recipient||Lawful safeguard|
|United States of America||Heroku||Web hosting services||Standard Contractual Clauses|
|United States of America||Mailchimp/Mandrill||Email services||Standard Contractual Clauses|
|United States of America||Google Workspaces||Project management||Standard Contractual Clauses|
|United States of America||Trello||Project management||Standard Contractual Clauses|
|United Kingdom||GoCardless||Payment processing||N/A|
|United States of America||Stripe||Payment processing||Standard Contractual Clauses|
|United States of America||Intercom||Customer support||Standard Contractual Clauses|
|United States of America||Jotform||Customer support||Standard Contractual Clauses|
|United States of America||Google analytics||Website analytics||Standard Contractual Clauses|
|United States of America||Slack||Operations||Standard Contractual Clauses|
|United States of America||Zapier||Operations||Standard Contractual Clauses|
|United States of America||Twilio||SMS services||Standard Contractual Clauses|
|United States of America||Dropbox||Operations||Standard Contractual Clauses|
If you would like further information about data transferred outside the UK/EEA (as appropriate), please contact our Data Protection Officer (see 'How to contact us' below).
You generally have the following rights, which you can usually exercise free of charge:
|Access to a copy of your personal data||The right to be provided with a copy of your personal data|
|Correction (also known as rectification)||The right to require us to correct any mistakes in your personal data|
|Erasure (also known as the right to be forgotten)||The right to require us to delete your personal data - in certain situations|
|Restriction of use||The right to require us to restrict use of your personal data in certain circumstances, for example if you contest the accuracy of the data|
|Data portability||The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party - in certain situations|
|To object to use||The right to object:
|Not to be subject to decisions without human involvement||
The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you
We do not make any such decisions based on data collected by our website
|The right to withdraw consents||
If you have provided us with a consent to use your personal data you have a right to withdraw that consent easily at any time
You may withdraw consents by contacting us at [email protected]
Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn
For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us (see 'How to contact us' below).
If you would like to exercise any of those rights, please email, call or write to us—see below: 'How to contact us'. When contacting us please:
We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine need to access it.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Please contact us if you have any queries or concerns about our use of your personal data (see below 'How to contact us'). We hope we will be able to resolve any issues you may have.
You also have the right to lodge a complaint with:
The UK's Information Commissioner may be contacted using the details on this page or by telephone: 0303 123 1113.
The EDPB may be contacted using the details on this page.
For a list of EEA data protection supervisory authorities and their contact details see here.
DPO: Stefan Richter
Post: 20-22 Wenlock Road, London, England, N1 7GU
Email: [email protected]
Telephone: 0800 567 7899